The Face of Sasquatch uses Printify (a 3rd party print-on-demand company), which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if contact us with 21 days of product delivery. Please get in touch with our team using the CONTACT FORM and provide a clear photo showing the issue.


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Note
Refunds are issued to my Printify account balance. I  can then transfer it back to your original payment method. However, if your selected billing currency is not United States Dollar (USD), please note that the refund will be returned directly to the original payment source.

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If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that neither Printify nor The Face of Sasquatch will be held responsible and will not offer replacements or refunds if the customer orders the wrong size or color. In case of an unsuccessful delivery, you can opt for a replacement with a minimal extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.